NVIDIA Omniverse Cloud SLA
NVIDIA · Platforms · promises up to 99% · SLA of Nov 5, 2025 · checked 39h ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
TierUptimeCredit of the monthly bill
- Omniverse CloudLogging in, opening a dummy USD file on customer-managed storage and Nucleus, or starting a streaming job in USD Explorer99%below 99%: 10% · below 95%: 25%
More in platforms
ServicePromisedFirst creditObserved 365dDowntime
Loom (Cloud)Atlassian · Platforms · Enterprise99.95%First credit5%Observed 365dn/aAll incidents 100%
App PlatformDigitalOcean · Platforms · All apps99.95%First credit10%Observed 365d100%All incidents 99.992%
Google Maps Platform (Core Services)Google · Platforms · Core Services (Service Level Objective)99.9%First credit10%Observed 365dNo feed
Hugging Face Hub (Team / Enterprise)Hugging Face · PlatformsNoneFirst creditn/aObserved 365dNo feed
MuleSoft CloudHub (Anypoint Platform)Salesforce · Platforms · Production app on two or more CloudHub Workers99.95%First credit5%Observed 365dNo feed
Stripe API and payments servicesStripe · PlatformsNoneFirst creditn/aObserved 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Calendar month; share of time at least one Authorized User can log in, open a test USD file or start a streaming job
- Credit cap
- 25% of the Omniverse Cloud Subscription net price paid in that month (lowest band), usable only toward a future Omniverse Cloud order
- Claim window
- NVIDIA must receive the Claim within two months from the date the incident began
- How to claim
- Submit a Claim to NVIDIA customer support
- Not covered
- Factors outside NVIDIA's reasonable control; Force majeure; Maintenance, planned or unplanned; Pre-release offerings; Overdue payment
- Status history
- Status history since Jul 3, 2024
NVIDIA Omniverse Cloud will be delivered with the following target Service Availability level measured over a calendar month: Service Availability: 99%
Omniverse on DGX Cloud has its own 99% target (deploying and streaming the Omniverse Validation Container) with the same 10% and 25% credits.