Salesforce SLA
Business apps · 1 of 3 services with an SLA · up to 99.95% · checked 38h ago
Services
Latest incidents
Status pageNo incidents on file.
Support response times
Plans- Standard Success PlanIncludedn/aSeverity 1 (Critical): 2 days (local business hours)
- Premier Success Plan1 hSeverity 1 (Critical): 1 hour (24 x 7) · Severity 2 (Urgent): 2 hours (24 x 7) · Severity 3 (High): 4 hours (local business hours) · Severity 4 (Medium): 8 hours (local business hours)
- Signature Success Plan15 minSeverity 1 (Critical): 15 minutes (24 x 7) · Severity 2 (Urgent): 1 hour (24 x 7) · Severity 3 (High): 4 hours (local business hours) · Severity 4 (Medium): 8 hours (local business hours)
About Salesforce
Salesforce's own SLA documents on salesforce.com/company/legal: the Main Services Agreement (no uptime percentage), the MuleSoft Cloud Offerings SLA (99.95%) and the Success Plans support targets; Slack's SLA page is on slack.com. All times in the Success Plans are target initial response times; the Severity 3 and 4 targets are printed once across the Premier and Signature columns. status.salesforce.com has no feed read here yet.
Salesforce, Inc. is an American enterprise software company headquartered in San Francisco, California. It is best known for customer relationship management software and related applications, which the corporation delivers through a software as a service subscription business model. Source
Highest commitment: MuleSoft CloudHub (Anypoint Platform), 99.95% (Production app on two or more CloudHub Workers).
Promise vs reality
- Status history
- No public status history
- Status page
- status.salesforce.com/