Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Salesforce SLA

Business apps · 1 of 3 services with an SLA · up to 99.95% · checked 47d ago

Official SLACompare

Services

No data99.95%
MuleSoft CloudHub (Anypoint Platform)
Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.
No SLA
Salesforce services (Main Services Agreement)
Salesforce publishes no SLA for it; its status page has no history this site can read.
No SLA
Slack
Salesforce publishes no SLA for it; its status page has no history this site can read.

Latest incidents

Status page

Salesforce Trust status is not read here yet, so observed uptime is not computed.

Support response times

Plans
Fastest n/aIncluded
Standard Success Plan
Severity 1 (Critical): 2 days (local business hours)
Fastest 1 h
Premier Success Plan
Severity 1 (Critical): 1 hour (24 x 7) · Severity 2 (Urgent): 2 hours (24 x 7) · Severity 3 (High): 4 hours (local business hours) · Severity 4 (Medium): 8 hours (local business hours)
Fastest 15 min
Signature Success Plan
Severity 1 (Critical): 15 minutes (24 x 7) · Severity 2 (Urgent): 1 hour (24 x 7) · Severity 3 (High): 4 hours (local business hours) · Severity 4 (Medium): 8 hours (local business hours)
About Salesforce

Salesforce's own SLA documents on salesforce.com/company/legal: the Main Services Agreement (no uptime percentage), the MuleSoft Cloud Offerings SLA (99.95%) and the Success Plans support targets; Slack's SLA page is on slack.com. All times in the Success Plans are target initial response times; the Severity 3 and 4 targets are printed once across the Premier and Signature columns. status.salesforce.com has no feed read here yet.

Salesforce, Inc. is an American enterprise software company headquartered in San Francisco, California. It is best known for customer relationship management software and related applications, which the corporation delivers through a software as a service subscription business model. Source

Highest commitment: MuleSoft CloudHub (Anypoint Platform), 99.95% (Production app on two or more CloudHub Workers).

Promise vs reality, last year

Status history
Salesforce Trust status is not read here yet, so observed uptime is not computed.
Status page
status.salesforce.com/
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