Uptimeby GlyphMuleSoft CloudHub (Anypoint Platform) SLA
Salesforce · Platforms · promises up to 99.95% · checked 47d ago
Incidents, last 365 days
Salesforce Trust status is not read here yet, so observed uptime is not computed.
Commitments and credits
Production app on two or more CloudHub Workers
MuleSoft Cloud Services listed in the MuleSoft Subscription Plans; production CloudHub applications deployed to two or more workers; orders starting on or before May 1, 2025
Credit: below 99.95%: 5% · below 99.4%: 10% · below 98%: 15%
More in platforms
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.
Hugging Face publishes no SLA for it; its status page has no history this site can read.
NVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.
Salesforce publishes no SLA for it; its status page has no history this site can read.
Stripe publishes no SLA for it; its status page has no history this site can read.
Loom (Cloud)Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.99.95%First credit5%Observed 365dn/aAll incidents 100%
App PlatformDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Google Maps Platform (Core Services)Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.9%First credit10%Observed 365dNo feed
Hugging Face Hub (Team / Enterprise)Hugging Face publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
NVIDIA Omniverse CloudNVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.99%First credit10%Observed 365dn/a
Salesforce services (Main Services Agreement)Salesforce publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Stripe API and payments servicesStripe publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Terms, exclusions and sources
- Measured
- Calendar month, per application: 100% minus the share of 1-minute periods in which no flows inside the CloudHub application could be executed
- Credit cap
- 15% of monthly fees (highest band), prorated: Monthly Percentage Credit x (Subscription Fee/12) x vCores affected / total vCores
- Claim window
- Within ten days of the end of the calendar month
- How to claim
- Inform SFDC (Salesforce) of the unavailability
- Not covered
- Force majeure; Causes contributed directly by Customer, its Affiliates or vendors; Software or hardware not provided by SFDC; Regularly scheduled maintenance; Applications not deployed to two or more CloudHub Workers; Applications not deployed in a production environment
- Status history
- Salesforce Trust status is not read here yet, so observed uptime is not computed.
The MuleSoft Cloud Offerings shall be available for the Covered Services to Customer not less than 99.95% of the time each calendar month.
The credit table is printed as: 99.95 to 99.5% = 5%; 99.4 to 98% = 10%; less than 98% = 15% of monthly fees (the gap between 99.5% and 99.4% is the document's own). This is the only MuleSoft SLA Salesforce publishes on its customer agreements page; it covers orders that started on or before May 1, 2025. Scheduled console maintenance is announced at status.salesforce.com/products/Mulesoft.