MuleSoft CloudHub (Anypoint Platform) SLA
Salesforce · Platforms · promises up to 99.95% · checked 41h ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
TierUptimeCredit of the monthly bill
- Production app on two or more CloudHub WorkersMuleSoft Cloud Services listed in the MuleSoft Subscription Plans; production CloudHub applications deployed to two or more workers; orders starting on or before May 1, 202599.95%below 99.95%: 5% · below 99.4%: 10% · below 98%: 15%
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Terms, exclusions and sources
- Measured
- Calendar month, per application: 100% minus the share of 1-minute periods in which no flows inside the CloudHub application could be executed
- Credit cap
- 15% of monthly fees (highest band), prorated: Monthly Percentage Credit x (Subscription Fee/12) x vCores affected / total vCores
- Claim window
- Within ten days of the end of the calendar month
- How to claim
- Inform SFDC (Salesforce) of the unavailability
- Not covered
- Force majeure; Causes contributed directly by Customer, its Affiliates or vendors; Software or hardware not provided by SFDC; Regularly scheduled maintenance; Applications not deployed to two or more CloudHub Workers; Applications not deployed in a production environment
- Status history
- No public status history
The MuleSoft Cloud Offerings shall be available for the Covered Services to Customer not less than 99.95% of the time each calendar month.
The credit table is printed as: 99.95 to 99.5% = 5%; 99.4 to 98% = 10%; less than 98% = 15% of monthly fees (the gap between 99.5% and 99.4% is the document's own). This is the only MuleSoft SLA Salesforce publishes on its customer agreements page; it covers orders that started on or before May 1, 2025. Scheduled console maintenance is announced at status.salesforce.com/products/Mulesoft.