Salesforce services (Main Services Agreement) SLA
Salesforce · Platforms · no public SLA · SLA of Sep 1, 2026 · checked 38h ago
No public SLA, so there is no promise to test.
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
The Main Services Agreement (last updated September 1, 2026) commits Salesforce to "use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which SFDC shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond SFDC's reasonable control". It states no uptime percentage and no service credits. Support targets are in the Success Plans document (support plans below).
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Terms, exclusions and sources
- Measured
- No uptime percentage published.
- Not covered
- Planned downtime, with advance electronic notice; Unavailability caused by circumstances beyond SFDC's reasonable control; No uptime percentage and no service credit schedule
- Status history
- No public status history