Cloudflare Business plan (CDN / application services) SLA
Cloudflare · Edge and CDN · promises up to 100% · checked 25h ago
No major outage in the 16 days of history: 100% observed against the 100% Business plan.
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Commitments and credits
- Business planCustomers who purchased and enabled Services at the Business Level100%No credit schedule published
More in edge and cdn
Cloudflare Enterprise (CDN / application services)Cloudflare · Edge and CDN · Enterprise, Premium success offering100%First creditn/aObserved 365d100%All incidents 99.984%
Fastly Network Services (CDN / edge delivery)Fastly · Edge and CDN · Gold or Enterprise Support subscribers100%First credit1%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Outage Period minutes weighted by Affected Customer Ratio (share of unique visitor IPs affected), against Scheduled Availability minutes in the month
- Credit cap
- Total Service Credits in any 12-month period shall not exceed one (1) month of cumulative total monthly service fees
- Claim window
- Notify Customer Support within five business days of the Incident; submit the Claim by the end of the billing month following the billing month of the Incident
- How to claim
- Contact Customer Support with incident details, duration, traceroutes and affected URLs
- Not covered
- Factors outside Cloudflare's reasonable control; Customer or third-party hardware or software; Actions or inactions of Customer or third parties; Continued use after Cloudflare advised a change; Beta and trial services
- Status history
- Status history since Sep 8, 2026
- Weighted uptime
- All incidents, weighted: 99.984% · Downtime
1.1 100% Uptime. The Service will serve Customer Content 100% of the time without qualification.
No fixed credit table: credit is proportional, 'Service Credit = (Outage Period minutes * Affected Customer Ratio) / Scheduled Availability minutes' (Section 6.1), i.e. a 1x multiplier of the outage fraction, unlike the 10x/25x Enterprise formula. Page carries no version date. Free and Pro plans have no published uptime SLA.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.