Uptimeby GlyphCloudflare Enterprise (CDN / application services) SLA
Cloudflare · Edge and CDN · promises up to 100% · SLA of Apr 1, 2026 · checked 47d ago
1 major outage in the 71 days of history: 11 min counted, 99.989% observed against the 100% Enterprise, Premium success offering.
1 of 3 months fell below it (credits are claimed per month).
Last 90 days: 11 min counted, 99.989% observed.
Incidents, last 365 days
Elevated errors for some requests in Ashburn, Virginia
A minor incident on CDN/Cache, Workers, Ashburn, United States - (IAD) for 30 min, not counted as downtime.
2 weeks ago
Increased Latency in IndiaA minor incident on CDN/Cache for 3.3 h, not counted as downtime.
2 weeks ago
Increased HTTP 502 ErrorsA minor incident on CDN/Cache, Network for 9.9 h, not counted as downtime.
3 weeks ago
Cloudflare Network Performance IssuesA minor incident on CDN/Cache for 7.5 h, not counted as downtime.
4 weeks ago
Cloudflare CDN experiencing increase in errors.A major outage on CDN/Cache, CDN Cache Purge for 11 min, counted as downtime.
5 weeks ago
Major outage time per month
Commitments and credits
Enterprise, Premium success offering
Enterprise customers on the Premium success plan (and all customers with a Service Date on or before Nov 10, 2020)
Credit: No credit schedule published
Enterprise, Standard success offering
Enterprise customers on the Standard success plan
Credit: No credit schedule published
More in edge and cdn
Cloudflare promises 100% uptime; its status page showed 11 min of major outage in the 71 days on file.
Observed 99.989% over 365 days
Fastly Network Services (CDN / edge delivery)Fastly promises 100% uptime, with a 1% credit when it misses; its status page has no history this site can read.
Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)Fastly promises 99.9% uptime, with a 5% credit when it misses; its status page has no history this site can read.
Cloudflare Business plan (CDN / application services)Cloudflare promises 100% uptime; its status page showed 11 min of major outage in the 71 days on file.100%First creditn/aObserved 365d99.989%All incidents 99.951%
Terms, exclusions and sources
- Measured
- Outage Period minutes x Affected Customer Ratio x Monthly Fee, divided by Scheduled Availability minutes, multiplied by 25 (Premium success plan) or 10 (Standard success plan)
- Credit cap
- Service Credits in any annual billing period shall not exceed six (6) months of the Customer's cumulative total Monthly Fees actually paid in that period
- Claim window
- Notify Cloudflare within five (5) business days of the Incident; submit the Claim before the end of the billing month following the Incident month
- How to claim
- Open a Claim via the online customer support center with incident description, duration, traceroutes, affected URLs
- Not covered
- Customer or End User hardware, software or connectivity; Corrupted Customer Content; Acts or omissions of Customer or its agents/vendors; Third party access via Customer credentials; Continued use after being advised to modify; Beta and trial services
- Status history
- Status history since Aug 27, 2026
- Weighted uptime
- All incidents, weighted: 99.951% · Downtime
2.2. 100% Uptime . The Service will serve Customer Content globally 100% of the time. ... Premium Plan Service Credit = 25 x Outage Period in Minutes x Affected Customer Ratio x Monthly Fee / Scheduled Availability in Minutes
The 25x / 10x multipliers are published only as an image on the page (Service_Credit_Calculation_Image_copy.png), read directly today. R2, Queues and Workers have separate Service-Specific SLAs that control for those products. Previous version (2020/11/20) is linked from the page; its uptime (100%) and support table are identical.