Cloudflare Enterprise (CDN / application services) SLA
Cloudflare · Edge and CDN · promises up to 100% · SLA of Apr 1, 2026 · checked 26h ago
No major outage in the 16 days of history: 100% observed against the 100% Enterprise, Premium success offering.
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Commitments and credits
- Enterprise, Premium success offeringEnterprise customers on the Premium success plan (and all customers with a Service Date on or before Nov 10, 2020)100%No credit schedule published
- Enterprise, Standard success offeringEnterprise customers on the Standard success plan100%No credit schedule published
More in edge and cdn
Cloudflare Business plan (CDN / application services)Cloudflare · Edge and CDN · Business plan100%First creditn/aObserved 365d100%All incidents 99.984%
Fastly Network Services (CDN / edge delivery)Fastly · Edge and CDN · Gold or Enterprise Support subscribers100%First credit1%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Outage Period minutes x Affected Customer Ratio x Monthly Fee, divided by Scheduled Availability minutes, multiplied by 25 (Premium success plan) or 10 (Standard success plan)
- Credit cap
- Service Credits in any annual billing period shall not exceed six (6) months of the Customer's cumulative total Monthly Fees actually paid in that period
- Claim window
- Notify Cloudflare within five (5) business days of the Incident; submit the Claim before the end of the billing month following the Incident month
- How to claim
- Open a Claim via the online customer support center with incident description, duration, traceroutes, affected URLs
- Not covered
- Customer or End User hardware, software or connectivity; Corrupted Customer Content; Acts or omissions of Customer or its agents/vendors; Third party access via Customer credentials; Continued use after being advised to modify; Beta and trial services
- Status history
- Status history since Sep 8, 2026
- Weighted uptime
- All incidents, weighted: 99.984% · Downtime
2.2. 100% Uptime . The Service will serve Customer Content globally 100% of the time. ... Premium Plan Service Credit = 25 x Outage Period in Minutes x Affected Customer Ratio x Monthly Fee / Scheduled Availability in Minutes
The 25x / 10x multipliers are published only as an image on the page (Service_Credit_Calculation_Image_copy.png), read directly today. R2, Queues and Workers have separate Service-Specific SLAs that control for those products. Previous version (2020/11/20) is linked from the page; its uptime (100%) and support table are identical.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.