Uptimeby GlyphDigitalOcean SLA
Cloud · 8 of 8 services with an SLA · up to 99.99% · checked 47d ago
Services
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.99% uptime, with a 100% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.99% uptime, with a 100% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
App PlatformDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Latest incidents
Status pageKubernetes Cluster Management Operations
A partial outage or slowdown on Global for 3.7 h, not counted as downtime.
13 days ago
DNS Resolution for Managed KubernetesA minor incident on Global for 87 min, not counted as downtime.
4 weeks ago
VPC Networking AvailabilityA minor incident on Global for 95 min, not counted as downtime.
5 weeks ago
Support Portal Service DisruptionA minor incident on Support Center for 11 h, not counted as downtime.
7 weeks ago
Power Degradation impacting GPU Performance in ATL1A minor incident on ATL1 for 98 min, not counted as downtime.
2 months ago
Cloud Control Panel and APIA major outage on API, Cloud Control Panel for 26 h, counted as downtime.
2 months ago
Managed Databases CreationA minor incident on NYC1, NYC3 for 9.4 h, not counted as downtime.
2 months ago
Container Registry and Spaces AccessibilityA minor incident on Global, Global for 1.9 h, not counted as downtime.
2 months ago
Major Service Interruption in MKC1A major outage on MKC1, MKC1 for 8.4 h, counted as downtime.
2 months ago
Account Registration, Droplets, and Related ServicesA minor incident on Global, Global, Global and 1 more for 6 h, not counted as downtime.
3 months ago
Functions on App PlatformA minor incident on Global, Global for 2.1 h, not counted as downtime.
3 months ago
Spaces Cold Storage BillingA minor incident on Global, Billing for 5.5 h, not counted as downtime.
3 months ago
Support response times
PlansStarter
All: < 24 hours
Developer
All: < 8 hours
Standard
All: < 2 hours
Premium
All: < 30 minutes
SLA changes
Container Registry
The SLA page text changed (18 sentences added, 12 removed); it still states 99.95%.
2 weeks agoPage
Regional Load Balancers
The SLA page text changed (9 sentences added, 8 removed); it still states 99.9%.
2 weeks agoPage
Volumes Block Storage
The SLA page text changed (3 sentences added, 3 removed); it still states 99.99%.
2 weeks agoPage
DigitalOcean Kubernetes (DOKS) HA control plane
The SLA page text changed (4 sentences added, 4 removed); it still states 99.95%.
2 weeks agoPage
App Platform
The SLA page text changed (9 sentences added, 8 removed); it still states 99.95%.
2 weeks agoPage
Droplets (CPU)
The SLA page text changed (3 sentences added, 3 removed); it still states 99.99%.
2 weeks agoPage
Spaces Object Storage
The SLA page text changed (14 sentences added, 12 removed); it still states 99.9%.
2 weeks agoPage
About DigitalOcean
SLAs apply to all paying accounts (no enterprise gate). DigitalOcean states: 'We do not offer different support request response times based on the severity of an issue.' The www.digitalocean.com/platform/support-plans page is client-rendered; figures taken from docs.digitalocean.com/platform/support-plans/. Status component names checked against status.digitalocean.com components API today.
DigitalOcean Holdings, Inc. is an American multinational technology company and cloud service provider. The company is headquartered in Broomfield, Colorado, US, with 15 globally distributed data centers. Source
Highest commitment: Droplets (CPU), 99.99% (All Droplets (instance-level)).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.989% · Downtime
- Status page
- status.digitalocean.com/