Does DigitalOcean have an SLA?

Yes. DigitalOcean publishes SLAs for 8 of the 8 services on file here, up to 99.99% for Droplets (CPU).

What is DigitalOcean's uptime guarantee?

App Platform: 99.95% (All apps); Container Registry: 99.95% (All); DigitalOcean Kubernetes (DOKS) HA control plane: 99.95% (HA control plane); Droplets (CPU): 99.99% (All Droplets (instance-level)); Managed Databases: 99.95% (Cluster with Standby Nodes); Regional Load Balancers: 99.9% (All); Spaces Object Storage: 99.9% (All accounts); Volumes Block Storage: 99.99% (All volumes)

DigitalOcean SLA

Cloud · 8 of 8 services with an SLA · up to 99.99% · checked 24h ago

Official SLA Compare

Services

ServicePromisedFirst creditObserved 365dDowntime

App PlatformPlatforms · All apps99.95%First credit10%Observed 365d100%All incidents 99.992%0 min
Container RegistryDeveloper tools · All99.95%First credit10%Observed 365d100%All incidents 99.992%0 min
DigitalOcean Kubernetes (DOKS) HA control planeCompute · HA control plane99.95%First credit10%Observed 365d100%All incidents 99.992%0 min
Droplets (CPU)Compute · All Droplets (instance-level)99.99%First credit100%Observed 365d100%All incidents 99.992%0 min
Managed DatabasesDatabases · Cluster with Standby Nodes99.95%First credit10%Observed 365d100%All incidents 99.992%0 min
Regional Load BalancersPlatforms · All99.9%First credit10%Observed 365d100%All incidents 99.992%0 min
Spaces Object StorageStorage · All accounts99.9%First credit10%Observed 365d100%All incidents 99.992%0 min
Volumes Block StorageStorage · All volumes99.99%First credit100%Observed 365d100%All incidents 99.992%0 min

Latest incidents

Status page

StartedIncidentCounted asDuration

Support response times

Plans

PlanFastestFirst response targets

StarterFree1 dAll: < 24 hours
Developer$24.00 per month8 hAll: < 8 hours
Standard$99.00 per month2 hAll: < 2 hours
Premium$999.00 per month30 minAll: < 30 minutes

About DigitalOcean

SLAs apply to all paying accounts (no enterprise gate). DigitalOcean states: 'We do not offer different support request response times based on the severity of an issue.' The www.digitalocean.com/platform/support-plans page is client-rendered; figures taken from docs.digitalocean.com/platform/support-plans/. Status component names checked against status.digitalocean.com components API today.

DigitalOcean Holdings, Inc. is an American multinational technology company and cloud service provider. The company is headquartered in Broomfield, Colorado, US, with 15 globally distributed data centers. Source

Highest commitment: Droplets (CPU), 99.99% (All Droplets (instance-level)).

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: Status history since Sep 22, 2025
Weighted uptime: All incidents, weighted: 99.992% · Downtime
Status page: status.digitalocean.com/
Across fru.dev: Company profile Quarterly
Compare with: AWS Google Cloud Microsoft Azure Oracle Cloud Infrastructure

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.