Uptimeby GlyphElastic Cloud Serverless SLA
Elastic · Databases · promises up to 99.95% · SLA of Sep 12, 2025 · checked 47d ago
4 major outages in the last 365 days. Worst region me-south-1: 3.1 d counted, 99.157% observed against the 99.95% Platinum or Enterprise, which applies per region.
2 of 12 months fell below it (credits are claimed per month). One incident ran past 72 hours; each counts for 72 hours at most (see the method).
Last 90 days: no major outage.
Incidents, last 365 days
mOLTP PrivateLink connectivity issue
A partial outage or slowdown for 13 h, not counted as downtime.
5 days ago
Elastic Support Portal is unavailableA partial outage or slowdown for 2.5 h, not counted as downtime.
2 weeks ago
403 error when trying to access Autoops in newly created serverless projectsA partial outage or slowdown for 9.5 h, not counted as downtime.
2 weeks ago
Elastic Cloud scaling issues in AzureA partial outage or slowdown for 7 h, not counted as downtime.
2 weeks ago
Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)A partial outage or slowdown for 15 h, not counted as downtime.
2 weeks ago
Delayed or Unavailable project operation in GCP us-central1A partial outage or slowdown on us-central1 for 8.2 h, not counted as downtime.
4 weeks ago
Delayed Serverless Metrics in Azure UAE North regionA partial outage or slowdown on Azure Infrastructure Health for 3.8 h, not counted as downtime.
4 weeks ago
Degraded Performance: Cloud Provisioning DelaysA partial outage or slowdown for 2 h, not counted as downtime.
6 weeks ago
AutoOps node metrics temporarily unavailable in some regionsA partial outage or slowdown for 41 min, not counted as downtime.
7 weeks ago
Elastic Support Portal unavailableA partial outage or slowdown for 2.4 h, not counted as downtime.
7 weeks ago
Delayed Metrics in Cloud Console - GCP us-east4A partial outage or slowdown for 8.4 h, not counted as downtime.
8 weeks ago
Kibana access restored for UI-assigned Organization Owners on Hosted deploymentsA partial outage or slowdown for 21 h, not counted as downtime.
2 months ago
Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputA partial outage or slowdown for 72 h, not counted as downtime.
72 h counted, ran 7.6 d2 months ago
Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU RegionsA partial outage or slowdown for 0 min, not counted as downtime.
2 months ago
Issue impacting services running in GCP us-central1A partial outage or slowdown on us-central1 for 4.8 h, not counted as downtime.
2 months ago
Replication bug causing slow recoveriesA partial outage or slowdown on Elastic Cloud Hosted for 72 h, not counted as downtime.
72 h counted, ran 30 d2 months ago
[RESOLVED - 2026-08-26] APM endpoints for serverless projects not availableA partial outage or slowdown for 82 min, not counted as downtime.
2 months ago
Elevated Error Rates Affecting Managed OTLPA minor incident for 1.9 h, not counted as downtime.
2 months ago
Issue when creating Serverless projects in Azure eastus regionA partial outage or slowdown on Elastic Cloud Serverless for 3.6 h, not counted as downtime.
2 months ago
Elasticsearch 9.5.1: false-positive matches in certain boolean queriesA partial outage or slowdown for 72 h, not counted as downtime.
72 h counted, ran 6.3 d2 months ago
Increased error rates for microsoft-multilingual-e5-largeA partial outage or slowdown for 72 h, not counted as downtime.
72 h counted, ran 4.1 d2 months ago
Serverless project creation delayed or failingA partial outage or slowdown on Elastic Cloud Serverless for 4.7 h, not counted as downtime.
2 months ago
GCP asia-south1 high latencyA partial outage or slowdown on asia-south1 for 0 min, not counted as downtime.
3 months ago
Elasticsearch 9.5.0 contains a query-correctness defectA partial outage or slowdown for 72 h, not counted as downtime.
72 h counted, ran 6.4 d3 months ago
Metering issue with Elastic Cloud Hosted DeploymentsA partial outage or slowdown for 33 h, not counted as downtime.
3 months ago
Latest 25 of 60.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
Platinum or Enterprise
Projects created under a Platinum or Enterprise subscription
Credit: below 99.95%: 10% · below 99%: 30% · below 95%: 100%
More in databases
Amazon DynamoDBAWS promises 99.999% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.
Observed 99.178% over 365 days
Amazon RDS (Multi-AZ)AWS promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.
Observed 99.178% over 365 days
Databricks promises 99.99% uptime, with a 5% credit when it misses; its status page has no history this site can read.
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Elastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.
Observed 99.157% over 365 days
Google Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.
Observed 99.939% over 365 days
Microsoft Azure promises 99.995% uptime, with a 10% credit when it misses; its status page has no history this site can read.
MongoDB promises 99.995% uptime, with a 10% credit when it misses; its status page showed 60 min of major outage in the last year.
Observed 99.989% over 365 days
Lakebase PostgresDatabricks promises 99.99% uptime, with a 5% credit when it misses; its status page has no history this site can read.99.99%First credit5%Observed 365dNo feed
Managed DatabasesDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.99.95%First credit10%Observed 365d99.157%All incidents 99.896%
Cloud SQLGoogle Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.99.99%First credit10%Observed 365d99.939%All incidents 99.467%
Azure SQL DatabaseMicrosoft Azure promises 99.995% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.995%First credit10%Observed 365dNo feed
MongoDB Atlas (database clusters)MongoDB promises 99.995% uptime, with a 10% credit when it misses; its status page showed 60 min of major outage in the last year.99.995%First credit10%Observed 365d99.989%All incidents 99.279%
Terms, exclusions and sources
- Measured
- Five-minute Intervals per project; available if at least 1 request returns without HTTP 5xx error listed
- Credit cap
- 100% of the Monthly Subscription Fee (lowest band)
- Claim window
- Support ticket no later than 10 days following the applicable Error
- How to claim
- Submit a Support ticket (Service Credit Request) with account, deployment/project, error times and request logs; credit issued as Resources against future consumption
- Not covered
- Customer's failure to perform its responsibilities under the Subscription Agreement; Suspension or termination by Elastic; Force majeure or Internet access problems; Customer misuse, misconfiguration or insufficient compute capacity sizing; Third-party technology incl. the hosting cloud providers (AWS, GCP, Azure); Unsupported/deprecated versions, or preview, beta or trial features
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.896% · Downtime
make Customer projects on ECS available to the Customer with a Monthly Uptime Percentage of at least 99.95% ("Availability Target")
Same credit schedule as Hosted. Credits are only issued if the month's fee exceeds USD$1.