Elastic Cloud Serverless SLA
Elastic · Databases · promises up to 99.95% · SLA of Sep 12, 2025 · checked 23h ago
5 major outages in the last 365 days. Worst region me-south-1: 3.1 d counted, 99.146% observed against the 99.95% Platinum or Enterprise, which applies per region.
3 of 12 months fell below it (credits are claimed per month). One incident ran past 72 hours; each counts for 72 hours at most (see the method).
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Degraded Performance: Cloud Provisioning DelaysDegradedSep 23, 2026 · 2 h
- AutoOps node metrics temporarily unavailable in some regionsDegradedSep 17, 2026 · 41 min
- Elastic Support Portal unavailableDegradedSep 16, 2026 · 2.4 h
- Delayed Metrics in Cloud Console - GCP us-east4DegradedSep 12, 2026 · 8.4 h
- Kibana access restored for UI-assigned Organization Owners on Hosted deploymentsDegradedSep 10, 2026 · 21 h
- Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputDegradedSep 9, 2026 · 72 h counted, ran 7.6 d
- Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU RegionsDegradedSep 2, 2026 · 0 min
- Issue impacting services running in GCP us-central1us-central1DegradedSep 1, 2026 · 4.8 h
- Replication bug causing slow recoveriesElastic Cloud HostedDegradedSep 1, 2026 · Open counted, ran 23 d
- [RESOLVED - 2026-08-26] APM endpoints for serverless projects not availableDegradedAug 27, 2026 · 82 min
- Elevated Error Rates Affecting Managed OTLPMinorAug 20, 2026 · 1.9 h
- Issue when creating Serverless projects in Azure eastus regionElastic Cloud ServerlessDegradedAug 20, 2026 · 3.6 h
- Elasticsearch 9.5.1: false-positive matches in certain boolean queriesDegradedAug 14, 2026 · 72 h counted, ran 6.3 d
- Increased error rates for microsoft-multilingual-e5-largeDegradedAug 13, 2026 · 72 h counted, ran 4.1 d
- Serverless project creation delayed or failingElastic Cloud ServerlessDegradedAug 13, 2026 · 4.7 h
- GCP asia-south1 high latencyasia-south1DegradedAug 6, 2026 · 0 min
- Elasticsearch 9.5.0 contains a query-correctness defectDegradedAug 5, 2026 · 72 h counted, ran 6.4 d
- Metering issue with Elastic Cloud Hosted DeploymentsDegradedJul 21, 2026 · 33 h
- AutoOps monitoring data not ingested for subset of deploymentsAutoOpsDegradedJul 21, 2026 · 35 min
- Elastic Cloud - Email MFA Delivery Delays (Gmail)DegradedJul 21, 2026 · 2.3 d
- AutoOps monitoring data not ingested for subset of deploymentsMinorJul 18, 2026 · 15 min
- Cloud Console Deployment ErrorsCloud consoleDegradedJul 15, 2026 · 57 min
- Elastic Cloud authentication issues using Microsoft login credentialsCloud consoleMinorJul 13, 2026 · 4 min
- Regional outage - Elastic Inference Service (EIS)MinorJul 2, 2026 · 2.1 h
- Partial outage - Elastic Inference Service (EIS)DegradedJul 1, 2026 · 21 min
Latest 25 of 60.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Platinum or EnterpriseProjects created under a Platinum or Enterprise subscription99.95%below 99.95%: 10% · below 99%: 30% · below 95%: 100%
More in databases
ServicePromisedFirst creditObserved 365dDowntime
Amazon DynamoDBAWS · Databases · Global Tables SLA99.999%First credit10%Observed 365d99.178%All incidents 99.852%
Lakebase PostgresDatabricks · Databases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%
Managed DatabasesDigitalOcean · Databases · Cluster with Standby Nodes99.95%First credit10%Observed 365d100%All incidents 99.992%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic · Databases · Platinum or Enterprise, High Availability deployment99.95%First credit10%Observed 365d99.146%All incidents 99.896%
Cloud SQLGoogle Cloud · Databases · Enterprise Plus edition with HA (or read pool with 2+ nodes)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure SQL DatabaseMicrosoft Azure · Databases · General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant99.995%First credit10%Observed 365dNo feedAll incidents 100%
MongoDB Atlas (database clusters)MongoDB · Databases · Dedicated clusters M10 and above99.995%First credit10%Observed 365d99.989%All incidents 99.215%
Terms, exclusions and sources
- Measured
- Five-minute Intervals per project; available if at least 1 request returns without HTTP 5xx error listed
- Credit cap
- 100% of the Monthly Subscription Fee (lowest band)
- Claim window
- Support ticket no later than 10 days following the applicable Error
- How to claim
- Submit a Support ticket (Service Credit Request) with account, deployment/project, error times and request logs; credit issued as Resources against future consumption
- Not covered
- Customer's failure to perform its responsibilities under the Subscription Agreement; Suspension or termination by Elastic; Force majeure or Internet access problems; Customer misuse, misconfiguration or insufficient compute capacity sizing; Third-party technology incl. the hosting cloud providers (AWS, GCP, Azure); Unsupported/deprecated versions, or preview, beta or trial features
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.896% · Downtime
make Customer projects on ECS available to the Customer with a Monthly Uptime Percentage of at least 99.95% ("Availability Target")
Same credit schedule as Hosted. Credits are only issued if the month's fee exceeds USD$1.
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