Cloud SQL SLA
Google Cloud · Databases · promises up to 99.99% · SLA of Oct 3, 2025 · checked 25h ago
1 major outage in the 208 days of history: 3.7 h counted, 99.927% observed against the 99.99% Enterprise Plus edition with HA (or read pool with 2+ nodes).
1 of 7 months fell below it (credits are claimed per month).
Last 90 days: 3.7 h counted, 99.83% observed.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Multiple products in us-central1-b are experiencing network service degradation.us-central1MinorSep 1, 2026 · 4.1 h
- We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.global, us-west1OutageAug 20, 2026 · 3.7 h
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Enterprise Plus edition with HA (or read pool with 2+ nodes)MySQL, SQL Server, PostgreSQL Enterprise Plus with high availability99.99%below 99.99%: 10% · below 99%: 25% · below 95%: 100%
- Enterprise edition with HAMySQL, SQL Server, PostgreSQL Enterprise edition with high availability99.95%below 99.95%: 10% · below 99%: 25% · below 95%: 50%
More in databases
ServicePromisedFirst creditObserved 365dDowntime
Amazon DynamoDBAWS · Databases · Global Tables SLA99.999%First credit10%Observed 365d99.178%All incidents 99.852%
Lakebase PostgresDatabricks · Databases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%
Managed DatabasesDigitalOcean · Databases · Cluster with Standby Nodes99.95%First credit10%Observed 365d100%All incidents 99.992%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic · Databases · Platinum or Enterprise, High Availability deployment99.95%First credit10%Observed 365d99.146%All incidents 99.896%
Azure SQL DatabaseMicrosoft Azure · Databases · General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant99.995%First credit10%Observed 365dNo feedAll incidents 100%
MongoDB Atlas (database clusters)MongoDB · Databases · Dedicated clusters M10 and above99.995%First credit10%Observed 365d99.989%All incidents 99.215%
Terms, exclusions and sources
- Measured
- Calendar month per Instance; Downtime = all valid requests to an HA instance fail
- Credit cap
- 50% of the monthly amount for Enterprise edition with HA; 100% for Enterprise Plus edition with HA
- Claim window
- Within thirty days from the time Customer becomes eligible
- How to claim
- Notify Google technical support
- Not covered
- Features designated pre-general availability; Features excluded from the SLA in the Documentation; Errors caused by factors outside Google's reasonable control; Errors from Customer's or third-party software or hardware; Deprecated features or Services; Customer's restart of an Instance
- Status history
- Status history since Feb 27, 2026
- Weighted uptime
- All incidents, weighted: 99.488% · Downtime
Cloud SQL Enterprise Plus edition with high availability (HA) or read pool with at least 2 nodes >=99.99% ... 99.0% - < 99.99% 10% 95.0% - < 99.0% 25% < 95.0% 100%
Shared-core instances, single-zone instances and 1-node read pools are not covered. Scheduled maintenance downtime is excluded for Enterprise edition.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.