Managed Databases SLA
DigitalOcean · Databases · promises up to 99.95% · SLA of Jun 3, 2025 · checked 25h ago
No major outage in the last 365 days: 100% observed against the 99.95% Cluster with Standby Nodes.
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Cluster with Standby NodesClusters with at least one standby node99.95%below 99.95%: 10% · below 99%: 25% · below 95%: 100%
- Cluster without Standby NodesSingle-node clusters99.5%below 99.5%: 10% · below 99%: 25% · below 95%: 100%
More in databases
ServicePromisedFirst creditObserved 365dDowntime
Amazon DynamoDBAWS · Databases · Global Tables SLA99.999%First credit10%Observed 365d99.178%All incidents 99.852%
Lakebase PostgresDatabricks · Databases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic · Databases · Platinum or Enterprise, High Availability deployment99.95%First credit10%Observed 365d99.146%All incidents 99.896%
Cloud SQLGoogle Cloud · Databases · Enterprise Plus edition with HA (or read pool with 2+ nodes)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure SQL DatabaseMicrosoft Azure · Databases · General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant99.995%First credit10%Observed 365dNo feedAll incidents 100%
MongoDB Atlas (database clusters)MongoDB · Databases · Dedicated clusters M10 and above99.995%First credit10%Observed 365d99.989%All incidents 99.215%
Terms, exclusions and sources
- Measured
- Per cluster: 100% minus percentage of minutes Unavailable (no external connectivity > 5 minutes)
- Claim window
- No later than the end of the second billing cycle after the failure
- How to claim
- Contact Support with cluster, incident times and request logs
- Not covered
- Maintenance and user-initiated downtime; Factors outside DigitalOcean's reasonable control; Account restrictions; Not following operational guidelines (e.g. overloading an instance); Customer application downtime or latency
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.992% · Downtime
make each Cluster with Standby Nodes available with a Monthly Uptime Percentage of 99.95% and 99.5% for Clusters without Standby Nodes
Credits only issued above $1, applied to future payments.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.