Uptimeby GlyphManaged Databases SLA
DigitalOcean · Databases · promises up to 99.95% · SLA of Jun 3, 2025 · checked 47d ago
No major outage in the last 365 days: 100% observed against the 99.95% Cluster with Standby Nodes.
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
Cluster with Standby Nodes
Clusters with at least one standby node
Credit: below 99.95%: 10% · below 99%: 25% · below 95%: 100%
Cluster without Standby Nodes
Single-node clusters
Credit: below 99.5%: 10% · below 99%: 25% · below 95%: 100%
More in databases
Amazon DynamoDBAWS promises 99.999% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.
Observed 99.178% over 365 days
Amazon RDS (Multi-AZ)AWS promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.
Observed 99.178% over 365 days
Databricks promises 99.99% uptime, with a 5% credit when it misses; its status page has no history this site can read.
Elastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.
Observed 99.157% over 365 days
Elastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.
Observed 99.157% over 365 days
Google Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.
Observed 99.939% over 365 days
Microsoft Azure promises 99.995% uptime, with a 10% credit when it misses; its status page has no history this site can read.
MongoDB promises 99.995% uptime, with a 10% credit when it misses; its status page showed 60 min of major outage in the last year.
Observed 99.989% over 365 days
Lakebase PostgresDatabricks promises 99.99% uptime, with a 5% credit when it misses; its status page has no history this site can read.99.99%First credit5%Observed 365dNo feed
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.99.95%First credit10%Observed 365d99.157%All incidents 99.896%
Cloud SQLGoogle Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.99.99%First credit10%Observed 365d99.939%All incidents 99.467%
Azure SQL DatabaseMicrosoft Azure promises 99.995% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.995%First credit10%Observed 365dNo feed
MongoDB Atlas (database clusters)MongoDB promises 99.995% uptime, with a 10% credit when it misses; its status page showed 60 min of major outage in the last year.99.995%First credit10%Observed 365d99.989%All incidents 99.279%
Terms, exclusions and sources
- Measured
- Per cluster: 100% minus percentage of minutes Unavailable (no external connectivity > 5 minutes)
- Claim window
- No later than the end of the second billing cycle after the failure
- How to claim
- Contact Support with cluster, incident times and request logs
- Not covered
- Maintenance and user-initiated downtime; Factors outside DigitalOcean's reasonable control; Account restrictions; Not following operational guidelines (e.g. overloading an instance); Customer application downtime or latency
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.989% · Downtime
make each Cluster with Standby Nodes available with a Monthly Uptime Percentage of 99.95% and 99.5% for Clusters without Standby Nodes
Credits only issued above $1, applied to future payments.