Uptimeby GlyphBigQuery SLA
Google Cloud · Data platforms · promises up to 99.99% · SLA of Mar 29, 2023 · checked 13d ago
1 major outage in the 252 days of history: 3.7 h counted, 99.939% observed against the 99.99% BigQuery (except Standard edition).
1 of 9 months fell below it (credits are claimed per month).
Last 90 days: 3.7 h counted, 99.83% observed.
Incidents, last 365 days
Multiple services were experiencing issues in the europe-west2 region.
A minor incident on europe-west2 for 6.1 h, not counted as downtime.
2 weeks ago
Multiple products in us-central1-b are experiencing network service degradation.A minor incident on nam5, us-central1 for 4.2 h, not counted as downtime.
2 months ago
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.A major outage on global, us-west1 for 3.7 h, counted as downtime.
2 months ago
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
BigQuery (except Standard edition)
Enterprise / Enterprise Plus / on-demand
Credit: below 99.99%: 10% · below 99%: 25% · below 95%: 50%
BigQuery Standard edition
BigQuery Standard edition
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 50%
SLA changes
More in data platforms
Databricks publishes no SLA for it; its status page has no history this site can read.
Palantir publishes no SLA for it; its status page has no history this site can read.
Snowflake promises 99.99% uptime; its status page showed 5.1 d of major outage in the last year.
Observed 98.605% over 365 days
Databricks Data + AI PlatformDatabricks publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Palantir Foundry and AIPUnverifiedPalantir publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Snowflake Service (Data Cloud)Snowflake promises 99.99% uptime; its status page showed 5.1 d of major outage in the last year.99.99%First creditn/aObserved 365d98.605%All incidents 99.991%
Terms, exclusions and sources
- Measured
- Minutes in the month minus Downtime (more than 10% server-side Error Rate), per Project
- Credit cap
- 50% of the amount due for the Covered Service for the month
- Claim window
- Within 30 days from the time Customer becomes eligible
- How to claim
- Notify Google technical support
- Not covered
- Features designated pre-general availability; Features excluded from the SLA in the Documentation; Errors caused by factors outside Google's reasonable control; Errors from Customer's or third-party software or hardware; Abuses or behaviors that violate the Agreement; Errors resulting from quotas applied by the system / listed in the Admin Console
- Status history
- Status history since Feb 27, 2026
- Weighted uptime
- All incidents, weighted: 99.467% · Downtime
BigQuery (except BigQuery Standard edition) >= 99.99% ... 99.0% – < 99.99% 10% 95.0% – < 99.0% 25% < 95.0% 50%
BigQuery Data Transfer Service has a 24-hour data delivery SLO.