Uptimeby GlyphAzure OpenAI in Foundry Models SLA
Microsoft Azure · AI models · promises up to 99.9% · SLA of Oct 1, 2026 · checked 13d ago
Incidents, last 365 days
Azure publishes post-incident reviews as web pages only, with no machine-readable history, so observed uptime is not computed.
Commitments and credits
Foundry Models (Sold by Azure), availability
Foundry Models Sold by Azure (including Azure OpenAI models); Developer tier not covered
Credit: below 99.9%: 10% · below 99%: 25%
Provisioned Managed Deployments and Priority Processing, latency
Latency attainment (Tokens Per Second vs. SLA Latency Target Value) for models with a documented latency target
Credit: below 99%: 10%
SLA changes
Azure OpenAI in Foundry Models
The SLA on file is now Service Level Agreement for Microsoft Online Services, October 1, 2026, replacing the September 1, 2026 edition.
13 days agoPage
More in ai models
Amazon BedrockAWS promises 99.9% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.
Observed 99.178% over 365 days
Anthropic publishes no SLA for it; its status page showed 4.4 d of major outage in the last year.
Observed 98.805% over 365 days
Anthropic promises 99.5% uptime; its status page showed 4.3 d of major outage in the last year.
Observed 98.809% over 365 days
Anthropic publishes no SLA for it; its status page showed 4.5 d of major outage in the last year.
Observed 98.757% over 365 days
Cohere publishes no SLA for it; its status page showed no major outage in the last year.
Observed 100% over 365 days
Cohere publishes no SLA for it; its status history is still building.
Google publishes no SLA for it; its status page has no history this site can read.
Google Cloud promises 99.5% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.
Observed 100% over 365 days
Claude API (Standard tier)Anthropic publishes no SLA for it; its status page showed 4.4 d of major outage in the last year.NoneFirst creditn/aObserved 365d98.805%All incidents 92.395%
Cohere API (SaaS: Command, Embed, Rerank)Cohere publishes no SLA for it; its status page showed no major outage in the last year.NoneFirst creditn/aObserved 365d100%All incidents 99.989%
Gemini API (Google AI Studio)Google publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Gemini API on Vertex AIGoogle Cloud promises 99.5% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.99.5%First credit10%Observed 365d100%All incidents 99.467%
Terms, exclusions and sources
- Measured
- Uptime Percentage per 'Applicable Period': for metered pay-as-you-go services, the 30 days prior to and including the first day of the Incident; for other services, the calendar month. Uptime = 100% minus Average Error Rate (per-minute share of requests returning an Error Code).
- Credit cap
- Maximum published credit is 25% (availability) / 10% (latency); overall cap: Service Credits in any billing month will not exceed the monthly service fees for that Service or Service Resource in the Applicable Period
- Claim window
- Within 60 days of the Incident (Azure)
- How to claim
- Submit the claim to Microsoft customer support with incident description, time and duration of downtime, affected resource names, number/location of affected users and error descriptions
- Not covered
- Factors outside Microsoft's reasonable control (natural disaster, war, government action, network failures outside Microsoft data centers); Services, hardware or software not provided by Microsoft; Preview, pre-release, beta or trial versions, or purchases made with subscription credits; Customer failure to follow required/supported configurations or published guidance; Exceeding reasonable use or quotas, or throttling of suspected abuse; Scheduled Downtime (at least 5 days' notice) and customer-initiated restart/stop/failover/scale operations
- Status history
- Azure publishes post-incident reviews as web pages only, with no machine-readable history, so observed uptime is not computed.
- Weighted uptime
Foundry Models ... Service Credit: Uptime Percentage Service Credit < 99.9% 10% < 99% 25% Service Level Exceptions: The Service Credits are only applicable to Foundry Models Sold by Azure. The Developer tier of the Foundry Models service is not covered by this SLA.
The September 2026 SLA document has no standalone 'Azure OpenAI' section; Azure OpenAI models are covered as Foundry Models Sold by Azure (other Foundry sections say 'A separate SLA applies to Azure OpenAI Service'). The latency tier's 'uptime' field holds the 99% latency Attainment Percentage, not an availability figure.