Promised uptime vs actual

35 vendors · 99 services

Mistral AI Studio / La Plateforme API SLA

Mistral AI · AI models · no public SLA · SLA of Aug 5, 2026 · checked 47d ago

No public SLA, so there is no promise to test.

Incidents, last 365 days

No public status history.

Commitments and credits

Commercial Terms of Service (Effective August 5, 2026) have no SLA, uptime or service-credit clause. Warranty is only that products 'will substantially perform in accordance with the documentation'; otherwise 'PROVIDED 'AS IS''. Section 14.12: 'Mistral AI is solely responsible to provide the support described in our Documentation or any Order Form.' Additional Product Terms (same date) also contain no SLA. mistral.ai/terms redirects to the legal center index.

SLA changes

SLA page changedUnverifiedOct 23, 2026
Mistral AI Studio / La Plateforme API
The SLA page text changed (4 sentences added, 3 removed); not yet reviewed.
2 weeks agoPage

More in ai models

Terms, exclusions and sources
Measured
No uptime commitment published.
Not covered
Products provided 'AS IS' beyond the documentation-conformance warranty; Beta and Labs/Preview models for testing only; Custom SLAs only under Enterprise contracts
Status history
No public status history.

All Mistral AI SLAsHow this is measured