Uptimeby GlyphAtlassian SLA
Developer tools · 7 of 7 services with an SLA · up to 99.95% · checked 47d ago
Services
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status page showed 2.3 d of major outage in the last year.
Observed 99.383% over 365 days
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Bitbucket Cloud (Cloud)Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.99.9%First credit10%Observed 365dn/aAll incidents 100%
Latest incidents
Status pageFields missing across Jira Work Items for some users
A partial outage or slowdown on Viewing content, Search, Automation for Jira for 28 min, not counted as downtime.
7 days ago
Jira - Project Sidebar Loading DegradationA minor incident on Viewing content for 76 min, not counted as downtime.
2 weeks ago
Job processing and scheduling is degraded affecting multiple Atlassian productsA partial outage or slowdown on Notifications, Automation for Jira for 4.9 h, not counted as downtime.
5 weeks ago
Degraded Performance Viewing Issues and BoardsA minor incident on Viewing content, Create and edit for 2 h, not counted as downtime.
6 weeks ago
Degraded performance affecting Jira Software and Jira Service ManagementA minor incident on Viewing content for 51 min, not counted as downtime.
8 weeks ago
Disrupted JIRA availability in US EastA major outage on Viewing content, Create and edit, Authentication and User Management and 3 more for 65 min, counted as downtime.
2 months ago
Degraded performance of JIRAA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 4.4 h, not counted as downtime.
2 months ago
Jira - Work Item transition failuresA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 2.5 h, not counted as downtime.
2 months ago
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work itemsA partial outage or slowdown on Viewing content, Create and edit, Authentication and User Management and 3 more for 11 h, not counted as downtime.
2 months ago
Issues accessing multiple Atlassian products in some regionsA major outage on Viewing content, Create and edit, Authentication and User Management and 3 more for 54 min, counted as downtime.
2 months ago
Notifications are delayedA partial outage or slowdown on Viewing content, Create and edit, Authentication and User Management and 3 more for 5.8 h, not counted as downtime.
2 months ago
Degraded performance of NotificationsA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 3.9 h, not counted as downtime.
2 months ago
Support response times
PlansStandard
L1 Application Down: 2 business hours · L2 Serious Degradation: 6 business hours · L3 Moderate Impact: 1 business day · L4 Low Impact / Inquiry: 2 business days
Premium
L1 Application Down: 1 hour · L2 Serious Degradation: 2 business hours · L3 Moderate Impact: 1 business day · L4 Low Impact / Inquiry: 2 business days
Enterprise
L1 Application Down: 30 minutes · L2 Serious Degradation: 2 hours · L3 Moderate Impact: 8 hours · L4 Low Impact / Inquiry: 24 hours
Free
No published response targets.
About Atlassian
One SLA (Effective starting: April 30, 2026) covers the eligible cloud products. Premium plan 99.9%, Enterprise plan 99.95% monthly. Downtime Minute = error rate > 5% in a minute on Covered Experiences (browser only, except Bitbucket Git and JSM Receive Alert). Opsgenie and Jira Align Cloud have separate SLAs (not captured). Standard and Free cloud plans have no uptime SLA. Support: 'Atlassian will use commercially reasonable efforts to meet the target initial response time'. Enterprise L1 24/7, L2 24/5. Business-hour minutes are nominal. No Wayback check was requested.
Atlassian is a multinational proprietary software company headquartered in Sydney, Australia, that specialises in collaboration tools designed primarily for software development and project management. Source
Highest commitment: Confluence (Cloud), 99.95% (Enterprise).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
- Status page
- status.atlassian.com/