Atlassian SLA
Developer tools · 7 of 7 services with an SLA · up to 99.95% · checked 24h ago
Services
Bitbucket Cloud (Cloud)Developer tools · Premium99.9%First credit10%Observed 365dn/aAll incidents 100%
Latest incidents
Status page- Degraded performance affecting Jira Software and Jira Service ManagementViewing contentMinorSep 11, 2026 · 51 min
- Disrupted JIRA availability in US EastViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageSep 3, 2026 · 65 min
- Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorSep 1, 2026 · 4.4 h
- Jira - Work Item transition failuresViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorSep 1, 2026 · 2.5 h
- Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work itemsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedAug 31, 2026 · 11 h
- Issues accessing multiple Atlassian products in some regionsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageAug 27, 2026 · 54 min
- Notifications are delayedViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedAug 25, 2026 · 5.8 h
- Degraded performance of NotificationsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorAug 24, 2026 · 3.9 h
- Performance and access related issues with JiraViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageAug 7, 2026 · 81 min
- Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorAug 7, 2026 · 22 min
- Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJul 20, 2026 · 29 h
- Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJul 20, 2026 · 80 min
Support response times
Plans- StandardBundled with paid Standard license2 hL1 Application Down: 2 business hours · L2 Serious Degradation: 6 business hours · L3 Moderate Impact: 1 business day · L4 Low Impact / Inquiry: 2 business days
- PremiumBundled with paid Premium license1 hL1 Application Down: 1 hour · L2 Serious Degradation: 2 business hours · L3 Moderate Impact: 1 business day · L4 Low Impact / Inquiry: 2 business days
- EnterpriseBundled with paid Enterprise license30 minL1 Application Down: 30 minutes · L2 Serious Degradation: 2 hours · L3 Moderate Impact: 8 hours · L4 Low Impact / Inquiry: 24 hours
- FreeFreen/aNo published response targets.
About Atlassian
One SLA (Effective starting: April 30, 2026) covers the eligible cloud products. Premium plan 99.9%, Enterprise plan 99.95% monthly. Downtime Minute = error rate > 5% in a minute on Covered Experiences (browser only, except Bitbucket Git and JSM Receive Alert). Opsgenie and Jira Align Cloud have separate SLAs (not captured). Standard and Free cloud plans have no uptime SLA. Support: 'Atlassian will use commercially reasonable efforts to meet the target initial response time'. Enterprise L1 24/7, L2 24/5. Business-hour minutes are nominal. No Wayback check was requested.
Atlassian is a multinational proprietary software company headquartered in Sydney, Australia, that specialises in collaboration tools designed primarily for software development and project management. Source
Highest commitment: Confluence (Cloud), 99.95% (Enterprise).
Promise vs reality
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
- Status page
- status.atlassian.com/
- Across fru.dev
- Company profileAcquisitionsQuarterlyPaydaysTechConf
- Compare with
- GitHub
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.