Bitbucket Cloud (Cloud) SLA
Atlassian · Developer tools · promises up to 99.9% · SLA of Apr 30, 2026 · checked 25h ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
TierUptimeCredit of the monthly bill
- PremiumPremium plan Cloud Products99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 50%
More in developer tools
ServicePromisedFirst creditObserved 365dDowntime
Compass (Cloud)Atlassian · Developer tools · Premium99.9%First credit10%Observed 365dn/aAll incidents 100%
Container RegistryDigitalOcean · Developer tools · All99.95%First credit10%Observed 365d100%All incidents 99.992%
GitHub ActionsGitHub · Developer tools · Enterprise Cloud99.9%First credit5%Observed 365d99.117%All incidents 99.869%
Terms, exclusions and sources
- Measured
- 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
- Credit cap
- Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
- Claim window
- Within fifteen (15) days after the end of the calendar month
- How to claim
- Submit a ticket at https://support.atlassian.com
- Not covered
- Unauthorized use of the Cloud Products; Force majeure or factors outside Atlassian's control, incl. internet access; Customer equipment, software, network; Customer Data or Materials, Third-Party Products; Scheduled or emergency maintenance per the Maintenance Policy; Sandbox, Free or Beta products
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%
Bitbucket covers Premium only; Pipelines covered for cloud-hosted builds only. Credit is a percentage of monthly fees attributable to the product.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.