Uptimeby GlyphJira (Cloud) SLA
Atlassian · Developer tools · promises up to 99.95% · SLA of Apr 30, 2026 · checked 47d ago
11 major outages in the last 365 days. Worst region us-east-1: 2.3 d counted, 99.383% observed against the 99.95% Enterprise, which applies per region.
7 of 12 months fell below it (credits are claimed per month).
Last 90 days: 2 h counted, 99.909% observed.
Incidents, last 365 days
Fields missing across Jira Work Items for some users
A partial outage or slowdown on Viewing content, Search, Automation for Jira for 28 min, not counted as downtime.
7 days ago
Jira - Project Sidebar Loading DegradationA minor incident on Viewing content for 76 min, not counted as downtime.
2 weeks ago
Job processing and scheduling is degraded affecting multiple Atlassian productsA partial outage or slowdown on Notifications, Automation for Jira for 4.9 h, not counted as downtime.
5 weeks ago
Degraded Performance Viewing Issues and BoardsA minor incident on Viewing content, Create and edit for 2 h, not counted as downtime.
6 weeks ago
Degraded performance affecting Jira Software and Jira Service ManagementA minor incident on Viewing content for 51 min, not counted as downtime.
8 weeks ago
Disrupted JIRA availability in US EastA major outage on Viewing content, Create and edit, Authentication and User Management and 3 more for 65 min, counted as downtime.
2 months ago
Degraded performance of JIRAA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 4.4 h, not counted as downtime.
2 months ago
Jira - Work Item transition failuresA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 2.5 h, not counted as downtime.
2 months ago
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work itemsA partial outage or slowdown on Viewing content, Create and edit, Authentication and User Management and 3 more for 11 h, not counted as downtime.
2 months ago
Issues accessing multiple Atlassian products in some regionsA major outage on Viewing content, Create and edit, Authentication and User Management and 3 more for 54 min, counted as downtime.
2 months ago
Notifications are delayedA partial outage or slowdown on Viewing content, Create and edit, Authentication and User Management and 3 more for 5.8 h, not counted as downtime.
2 months ago
Degraded performance of NotificationsA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 3.9 h, not counted as downtime.
2 months ago
Performance and access related issues with JiraA major outage on Viewing content, Create and edit, Authentication and User Management and 3 more for 81 min, counted as downtime.
3 months ago
Degraded performance of JIRAA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 22 min, not counted as downtime.
3 months ago
Degraded performance of Jira Automation rulesA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 29 h, not counted as downtime.
3 months ago
Degraded performance of Jira Automation rulesA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 80 min, not counted as downtime.
3 months ago
Degraded performance of JIRA AutomationA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 2.7 h, not counted as downtime.
4 months ago
Reliability issues with Jira and ConfluenceA major outage on Viewing content, Create and edit, Authentication and User Management and 3 more for 3.7 h, counted as downtime.
4 months ago
Jira : Incoming emails partial outageA partial outage or slowdown on Viewing content, Create and edit, Authentication and User Management and 3 more for 72 h, not counted as downtime.
72 h counted, ran 6.3 d4 months ago
Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace AppsA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 96 min, not counted as downtime.
5 months ago
Some users experiencing issues viewing boards and work itemsA partial outage or slowdown on Viewing content for 13 h, not counted as downtime.
5 months ago
Users experiencing issues loading work items in Jira and JSMA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 63 min, not counted as downtime.
5 months ago
Users experiencing issues loading work items in Atlassian productsA partial outage or slowdown on Viewing content, Create and edit for 51 min, not counted as downtime.
5 months ago
Degraded performance of Jira and JSM automations in US EastA minor incident on Viewing content, Create and edit, Authentication and User Management and 3 more for 79 min, not counted as downtime.
5 months ago
For Jira-software viewIssues and viewBoard are degradedA partial outage or slowdown on Viewing content, Create and edit, Authentication and User Management and 3 more for 5.7 h, not counted as downtime.
5 months ago
Latest 25 of 55.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
Premium
Premium plan Cloud Products
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 50%
Enterprise
Enterprise plan Cloud Products
Credit: below 99.95%: 5% · below 99.9%: 10% · below 99%: 25% · below 95%: 50%
More in developer tools
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
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Observed 99.65% over 365 days
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Observed 100% over 365 days
GitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.
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Bitbucket Cloud (Cloud)Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.99.9%First credit10%Observed 365dn/aAll incidents 100%
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GitHub ActionsGitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.99.9%First credit5%Observed 365d99.09%All incidents 99.802%
Terms, exclusions and sources
- Measured
- 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
- Credit cap
- Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
- Claim window
- Within fifteen (15) days after the end of the calendar month
- How to claim
- Submit a ticket at https://support.atlassian.com
- Not covered
- Unauthorized use of the Cloud Products; Force majeure or factors outside Atlassian's control, incl. internet access; Customer equipment, software, network; Customer Data or Materials, Third-Party Products; Scheduled or emergency maintenance per the Maintenance Policy; Sandbox, Free or Beta products
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%
Credit is a percentage of monthly fees attributable to the product.