Jira (Cloud) SLA
Atlassian · Developer tools · promises up to 99.95% · SLA of Apr 30, 2026 · checked 23h ago
11 major outages in the last 365 days. Worst region us-east-1: 2.2 d counted, 99.403% observed against the 99.95% Enterprise, which applies per region.
7 of 12 months fell below it (credits are claimed per month).
Last 90 days: 7 h counted, 99.676% observed.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Degraded performance affecting Jira Software and Jira Service ManagementViewing contentMinorSep 11, 2026 · 51 min
- Disrupted JIRA availability in US EastViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageSep 3, 2026 · 65 min
- Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorSep 1, 2026 · 4.4 h
- Jira - Work Item transition failuresViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorSep 1, 2026 · 2.5 h
- Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work itemsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedAug 31, 2026 · 11 h
- Issues accessing multiple Atlassian products in some regionsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageAug 27, 2026 · 54 min
- Notifications are delayedViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedAug 25, 2026 · 5.8 h
- Degraded performance of NotificationsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorAug 24, 2026 · 3.9 h
- Performance and access related issues with JiraViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageAug 7, 2026 · 81 min
- Degraded performance of JIRAViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorAug 7, 2026 · 22 min
- Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJul 20, 2026 · 29 h
- Degraded performance of Jira Automation rulesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJul 20, 2026 · 80 min
- Degraded performance of JIRA AutomationViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJul 6, 2026 · 2.7 h
- Reliability issues with Jira and ConfluenceViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageJul 6, 2026 · 3.7 h
- Jira : Incoming emails partial outageViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedJun 19, 2026 · 72 h counted, ran 6.3 d
- Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace AppsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJun 10, 2026 · 96 min
- Some users experiencing issues viewing boards and work itemsViewing contentDegradedJun 9, 2026 · 13 h
- Users experiencing issues loading work items in Jira and JSMViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJun 8, 2026 · 63 min
- Users experiencing issues loading work items in Atlassian productsViewing content, Create and editDegradedJun 6, 2026 · 51 min
- Degraded performance of Jira and JSM automations in US EastViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorJun 2, 2026 · 79 min
- For Jira-software viewIssues and viewBoard are degradedViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedJun 1, 2026 · 5.7 h
- Forge custom fields are not getting createdViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorMay 20, 2026 · 5 h
- Users experiencing issues accessing multiple Atlassian productsViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationOutageMay 14, 2026 · 7 min
- Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some usersViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationDegradedMay 13, 2026 · 8.4 h
- Multiple Atlassian services are experiencing issuesViewing content, Create and edit, Authentication and User Management, Search, Notifications, AdministrationMinorMay 8, 2026 · 18 h
Latest 25 of 59.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
TierUptimeCredit of the monthly bill
- PremiumPremium plan Cloud Products99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 50%
- EnterpriseEnterprise plan Cloud Products99.95%below 99.95%: 5% · below 99.9%: 10% · below 99%: 25% · below 95%: 50%
More in developer tools
ServicePromisedFirst creditObserved 365dDowntime
Bitbucket Cloud (Cloud)Atlassian · Developer tools · Premium99.9%First credit10%Observed 365dn/aAll incidents 100%
Container RegistryDigitalOcean · Developer tools · All99.95%First credit10%Observed 365d100%All incidents 99.992%
GitHub ActionsGitHub · Developer tools · Enterprise Cloud99.9%First credit5%Observed 365d99.117%All incidents 99.869%
Terms, exclusions and sources
- Measured
- 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
- Credit cap
- Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
- Claim window
- Within fifteen (15) days after the end of the calendar month
- How to claim
- Submit a ticket at https://support.atlassian.com
- Not covered
- Unauthorized use of the Cloud Products; Force majeure or factors outside Atlassian's control, incl. internet access; Customer equipment, software, network; Customer Data or Materials, Third-Party Products; Scheduled or emergency maintenance per the Maintenance Policy; Sandbox, Free or Beta products
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%
Credit is a percentage of monthly fees attributable to the product.
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