Uptimeby GlyphJira Service Management (Cloud) SLA
Atlassian · Developer tools · promises up to 99.95% · SLA of Apr 30, 2026 · checked 47d ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
Premium
Premium plan Cloud Products
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 50%
Enterprise
Enterprise plan Cloud Products
Credit: below 99.95%: 5% · below 99.9%: 10% · below 99%: 25% · below 95%: 50%
More in developer tools
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status page showed 2.3 d of major outage in the last year.
Observed 99.383% over 365 days
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Cursor publishes no SLA for it; its status page showed 31 h of major outage in the last year.
Observed 99.65% over 365 days
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
GitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.
Observed 99.09% over 365 days
Bitbucket Cloud (Cloud)Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.99.9%First credit10%Observed 365dn/aAll incidents 100%
Cursor (IDE, Cloud Agents, CLI)Cursor publishes no SLA for it; its status page showed 31 h of major outage in the last year.NoneFirst creditn/aObserved 365d99.65%All incidents 99.771%
Container RegistryDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
GitHub ActionsGitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.99.9%First credit5%Observed 365d99.09%All incidents 99.802%
Terms, exclusions and sources
- Measured
- 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
- Credit cap
- Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
- Claim window
- Within fifteen (15) days after the end of the calendar month
- How to claim
- Submit a ticket at https://support.atlassian.com
- Not covered
- Unauthorized use of the Cloud Products; Force majeure or factors outside Atlassian's control, incl. internet access; Customer equipment, software, network; Customer Data or Materials, Third-Party Products; Scheduled or emergency maintenance per the Maintenance Policy; Sandbox, Free or Beta products
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%
Credit is a percentage of monthly fees attributable to the product.