Loom (Cloud) SLA

Atlassian · Platforms · promises up to 99.95% · SLA of Apr 30, 2026 · checked 24h ago

Incidents, last 365 days

Not enough status history yet.

TierUptimeCredit of the monthly bill

PremiumPremium plan Cloud Products99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 50%
EnterpriseEnterprise plan Cloud Products99.95%below 99.95%: 5% · below 99.9%: 10% · below 99%: 25% · below 95%: 50%

ServicePromisedFirst creditObserved 365dDowntime

Terms, exclusions and sources

Measured: 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
Credit cap: Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
Claim window: Within fifteen (15) days after the end of the calendar month
How to claim: Submit a ticket at https://support.atlassian.com
Not covered: Unauthorized use of the Cloud Products; Force majeure or factors outside Atlassian's control, incl. internet access; Customer equipment, software, network; Customer Data or Materials, Third-Party Products; Scheduled or emergency maintenance per the Maintenance Policy; Sandbox, Free or Beta products
Status history: Status history since Sep 22, 2025
Weighted uptime: All incidents, weighted: 100% · Downtime

Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%

Atlassian, Effective starting: April 30, 2026. Read the SLA

Loom Business + AI counts as a Premium Plan product. Credit is a percentage of monthly fees attributable to the product.

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