Uptimeby GlyphLoom (Cloud) SLA
Atlassian · Platforms · promises up to 99.95% · SLA of Apr 30, 2026 · checked 47d ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
Premium
Premium plan Cloud Products
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 50%
Enterprise
Enterprise plan Cloud Products
Credit: below 99.95%: 5% · below 99.9%: 10% · below 99%: 25% · below 95%: 50%
More in platforms
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.
Hugging Face publishes no SLA for it; its status page has no history this site can read.
NVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.
Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.
Salesforce publishes no SLA for it; its status page has no history this site can read.
Stripe publishes no SLA for it; its status page has no history this site can read.
App PlatformDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Google Maps Platform (Core Services)Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.9%First credit10%Observed 365dNo feed
Hugging Face Hub (Team / Enterprise)Hugging Face publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
NVIDIA Omniverse CloudNVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.99%First credit10%Observed 365dn/a
MuleSoft CloudHub (Anypoint Platform)Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.99.95%First credit5%Observed 365dNo feed
Stripe API and payments servicesStripe publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Terms, exclusions and sources
- Measured
- 100% minus percentage of Downtime Minutes (error rate > 5% on Covered Experiences in a 1-minute period), per product, UTC calendar month
- Credit cap
- Aggregate credit on an invoice will not exceed 100% of the amount invoiced for the affected Cloud Product
- Claim window
- Within fifteen (15) days after the end of the calendar month
- How to claim
- Submit a ticket at https://support.atlassian.com
- Not covered
- Unauthorized use of the Cloud Products; Force majeure or factors outside Atlassian's control, incl. internet access; Customer equipment, software, network; Customer Data or Materials, Third-Party Products; Scheduled or emergency maintenance per the Maintenance Policy; Sandbox, Free or Beta products
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Cloud Plan Service Level Commitment Premium 99.9% Enterprise 99.95%
Loom Business + AI counts as a Premium Plan product. Credit is a percentage of monthly fees attributable to the product.