Regional Load Balancers SLA
DigitalOcean · Platforms · promises up to 99.9% · SLA of Dec 3, 2025 · checked 25h ago
No major outage in the last 365 days: 100% observed against the 99.9% All.
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Allowed per month: 44 min
Commitments and credits
TierUptimeCredit of the monthly bill
- AllRegional Load Balancer resources99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 100%
More in platforms
ServicePromisedFirst creditObserved 365dDowntime
Loom (Cloud)Atlassian · Platforms · Enterprise99.95%First credit5%Observed 365dn/aAll incidents 100%
App PlatformDigitalOcean · Platforms · All apps99.95%First credit10%Observed 365d100%All incidents 99.992%
Hugging Face Hub (Team / Enterprise)Hugging Face · PlatformsNoneFirst creditn/aObserved 365dNo feed
Stripe API and payments servicesStripe · PlatformsNoneFirst creditn/aObserved 365dNo feedAll incidents 100%
Twilio Flex (Critical Scenarios)Twilio · Platforms · Flex customers99.99%First credit5%Observed 365d100%All incidents 99.63%
Vercel platform (content serving)Vercel · Platforms · Enterprise99.99%First credit10%Observed 365d100%All incidents 99.948%
Terms, exclusions and sources
- Measured
- Monthly Uptime Percentage per Regional Load Balancer resource
- Claim window
- Notify within 24 hours of Downtime; claim by end of second billing cycle
- How to claim
- Contact Support
- Not covered
- Scheduled maintenance or customer-initiated downtime; Factors beyond DigitalOcean's reasonable control (force majeure, third-party outages); Account restrictions, misuse, or violation of the Customer Agreement; Customer application code or configuration errors
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.992% · Downtime
DigitalOcean will use commercially reasonable efforts to provide a Monthly Uptime Percentage of 99.9% for Regional Load Balancer resources.
Global Load Balancers, NAT Gateway, GPU Droplets, Marketplace and Spaces Cold Storage have separate SLAs listed on the index (not captured).
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.