Uptimeby GlyphApp Platform SLA
DigitalOcean · Platforms · promises up to 99.95% · SLA of Jun 3, 2025 · checked 47d ago
No major outage in the last 365 days: 100% observed against the 99.95% All apps.
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
All apps
Each App Platform App Component Instance
Credit: below 99.95%: 10% · below 99%: 30% · below 95%: 100%
SLA changes
App Platform
The SLA page text changed (9 sentences added, 8 removed); it still states 99.95%.
2 weeks agoPage
More in platforms
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
DigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.
Hugging Face publishes no SLA for it; its status page has no history this site can read.
NVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.
Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.
Salesforce publishes no SLA for it; its status page has no history this site can read.
Stripe publishes no SLA for it; its status page has no history this site can read.
Loom (Cloud)Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.99.95%First credit5%Observed 365dn/aAll incidents 100%
Regional Load BalancersDigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.9%First credit10%Observed 365d100%All incidents 99.989%
Google Maps Platform (Core Services)Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.9%First credit10%Observed 365dNo feed
Hugging Face Hub (Team / Enterprise)Hugging Face publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
NVIDIA Omniverse CloudNVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.99%First credit10%Observed 365dn/a
MuleSoft CloudHub (Anypoint Platform)Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.99.95%First credit5%Observed 365dNo feed
Stripe API and payments servicesStripe publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Terms, exclusions and sources
- Measured
- Per App Component Instance; unavailability = 5+ consecutive minutes with no external connectivity (or failing to start, for components without ingress)
- Credit cap
- Credits apply only to charges for the affected App Platform ACI
- Claim window
- No later than the end of the second billing cycle after the failure
- How to claim
- Contact Support with the ACI, incident times and request logs
- Not covered
- Scheduled maintenance or customer-initiated downtime; Factors beyond DigitalOcean's reasonable control (force majeure, third-party outages); Account restrictions, misuse, or violation of the Customer Agreement; Customer application code or configuration errors
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.989% · Downtime
DigitalOcean will use commercially reasonable efforts to provide a Monthly Uptime Percentage of 99.95% for each App Platform ACI.
Middle band is 30% (not 25%). Credits only issued above $1.