Home Compare MongoDB vs Supabase
MongoDB vs Supabase SLA Promised uptime per service, credits, support and what the status pages showed, side by side.
Change vendors (up to four; 2 picked) Vendor Highest SLA With an SLA Fastest support
Promise vs reality 1 year 90 days
Sort by Sort: Gap Sort: Promised Sort: Observed Sort: Vendor Service 99% 99.9% 99.99% 99.999% 100%
Downtime vs allowed Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging) Supabase 99.9% / 99.378% 2.3 d down of 8.8 h allowed MongoDB Atlas (database clusters) MongoDB 99.995% / 99.989% 60 min down of 26 min allowed
Best SLA by category Category MongoDB Supabase Databases 99.995% MongoDB Atlas (database clusters) 99.9% Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)
Support: fastest first response Vendor and plan Fastest Targets
MongoDB Basic (free) n/a No published response targets. MongoDB Developer 8 h Severity Level 1: 8 hours · Severity Level 2: 10 hours · Severity Level 3: 12 hours · Severity Level 4: 24 hours MongoDB Pro 2 h Severity Level 1: 2 hours · Severity Level 2: 4 hours · Severity Level 3: 8 hours · Severity Level 4: 24 hours MongoDB Enterprise 30 min Severity Level 1: 30 minutes · Severity Level 2: 2 hours · Severity Level 3: 4 hours · Severity Level 4: 24 hours MongoDB Platinum 15 min Severity Level 1: 15 minutes · Severity Level 2: 1 hour · Severity Level 3: 4 hours · Severity Level 4: 24 hours Supabase Team 1 d 1. Urgent: 24 hours, 24/7 x 365 · 2. High: 1 business day, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri Supabase Enterprise Standard 1 h 1. Urgent: 1 hour, 24/7 x 365 · 2. High: 2 business hours, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri Supabase Priority Plus 1 h 1. Urgent: 1 hour, 24/7 x 365 · 2. High: 2 hours, 24/7 x 365 · 3. Normal: 12 hours, 24/7 x 365 · 4. Low: 24 hours, 24/7 x 365 Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.
MongoDB Basic (free)n/aNo published response targets.
Supabase Team1 d1. Urgent: 24 hours, 24/7 x 365 · 2. High: 1 business day, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri