Updated 24h ago

Vercel vs Cloudflare SLA

Promised uptime per service, credits, support and what the status pages showed, side by side.

Change vendors (up to four; 2 picked)

VendorHighest SLAWith an SLAFastest support

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Best SLA by category

Category	Vercel	Cloudflare
Edge and CDN	Not on file	100%Cloudflare Business plan (CDN / application services)
Messaging	Not on file	99.9%Cloudflare Queues
Storage	Not on file	99.9%Cloudflare R2
Compute	Not on file	99.99%Cloudflare Workers
Platforms	99.99%Vercel platform (content serving)	Not on file

Support: fastest first response

Vendor and planFastestTargets

Cloudflare Enterprise Premium success1 hP1 Urgent: < 1 hour · P2 High: < 2 hours · P3 Normal: < 24 hours · P4 Low: < 24 hours
Cloudflare Enterprise Standard success2 hP1 Urgent: < 2 hours · P2 High: < 4 hours · P3 Normal: < 48 hours · P4 Low: < 48 hours
Cloudflare Enterprise with Technical Account Management (TAM) Service30 minP1: within 30 minutes
Cloudflare Business / Pro (self-serve)n/aNo published response targets.
Cloudflare Free / Pay-as-you-gon/aNo published response targets.
Vercel Enterprise - Premium support2 hSeverity 1: < 2 hours (24/7) · Severity 2: < 4 business hours · Severity 3: < 6 business hours · Severity 4: < 8 business hours
Vercel Enterprise - Standard support4 hSeverity 1: < 4 business hours · Severity 2: < 8 business hours · Severity 3: < 16 business hours · Severity 4: < 16 business hours
Vercel Pron/aNo published response targets.
Vercel Hobbyn/aNo published response targets.

Popular comparisons

Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.

Vercel vs Cloudflare SLA

Promise vs reality

Best SLA by category

Support: fastest first response

Popular comparisons

SLA changes by email