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Uptime.
Updated 24h ago

Microsoft Azure vs Google Cloud SLA

Promised uptime per service, credits, support and what the status pages showed, side by side.
Change vendors (up to four; 2 picked)

Promise vs reality

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Best SLA by category

CategoryMicrosoft AzureGoogle Cloud
Data platformsNot on file99.99%BigQuery
Databases99.995%Azure SQL Database99.99%Cloud SQL
Storage99.99%Azure Blob Storage (Storage Accounts)99.95%Cloud Storage
Compute99.99%Azure Virtual Machines99.99%Compute Engine
AI models99.9%Azure OpenAI in Foundry Models99.9%Vertex AI (Gemini API on Vertex)

Support: fastest first response

  • Google Cloud Standard4 hP2: 4 hours · P3: 8 hours · P4: 8 hours
  • Google Cloud Enhanced1 hP1: 1 hour · P2: 4 hours · P3: 8 hours · P4: 8 hours
  • Google Cloud Premium15 minP1: 15 minutes · P2: 2 hours · P3: 4 hours · P4: 8 hours
  • Microsoft Azure Basicn/aNo published response targets.
  • Microsoft Azure Developern/aMinimal business impact (Sev C): Within eight business hours
  • Microsoft Azure Standard1 hCritical business impact (Sev A): Within one hour · Moderate business impact (Sev B): Within four hours · Minimal business impact (Sev C): Within eight business hours
  • Microsoft Azure Professional Direct1 hCritical business impact (Sev A): Within one hour · Moderate business impact (Sev B): Within two hours · Minimal business impact (Sev C): Within four business hours
  • Microsoft Azure Unified Enterprise15 minCritical business system down (Sev 1): Within 15 mins for Azure, one hour for all other products · Critical business impact (Sev A): Within one hour · Moderate business impact (Sev B): Within two hours · Minimal business impact (Sev C): Within four business hours

Popular comparisons

Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.

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