Updated 24h ago
Snowflake vs Databricks SLA
Promised uptime per service, credits, support and what the status pages showed, side by side.
Change vendors (up to four; 2 picked)
VendorHighest SLAWith an SLAFastest support
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Best SLA by category
| Category | Snowflake | Databricks |
|---|---|---|
| Data platforms | 99.99%Snowflake Service (Data Cloud) | NoneDatabricks Data + AI Platform |
| Databases | 99.95%Snowflake Postgres (HA instances) | 99.99%Lakebase Postgres |
Support: fastest first response
Vendor and planFastestTargets
Databricks Businessn/aStandard Severity 1: Within 1 business day · Standard Severity 2: Within 1 business day · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day
Snowflake Snowflake Support (formerly Premier Support)1 hSeverity 1 (Critical): One (1) hour · Severity 2 (High): Two (2) Business Hours · Severity 3 (Medium): One (1) Business Day · Severity 4 (Low): Two (2) Business Days
Popular comparisons
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.