Cloudflare vs Fastly SLA

Promised uptime per service, credits, support and what the status pages showed, side by side.

Change vendors (up to four; 2 picked)

VendorHighest SLAWith an SLAFastest support

Promise vs reality, last year

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Category	Cloudflare	Fastly
Edge and CDN	100%Cloudflare Business plan (CDN / application services)	100%Fastly Network Services (CDN / edge delivery)
Messaging	99.9%Cloudflare Queues	Not on file
Storage	99.9%Cloudflare R2	Not on file
Compute	99.99%Cloudflare Workers	Not on file

Vendor and planFastestTargets

Cloudflare Enterprise Premium success1 hP1 Urgent: < 1 hour · P2 High: < 2 hours · P3 Normal: < 24 hours · P4 Low: < 24 hours
Cloudflare Enterprise Standard success2 hP1 Urgent: < 2 hours · P2 High: < 4 hours · P3 Normal: < 48 hours · P4 Low: < 48 hours
Cloudflare Enterprise with Technical Account Management (TAM) Service30 minP1: within 30 minutes
Cloudflare Business / Pro (self-serve)n/aNo published response targets.
Cloudflare Free / Pay-as-you-gon/aNo published response targets.
Fastly Enterprise Support15 minSeverity 1: within 15 minutes (24/7/365) · Severity 2: within 2 hours · Other: by the next business day
Fastly Gold Support2 hSeverity 1: within 2 hours · Severity 2: within same day · Other: by the next business day
Fastly Standard Supportn/aAll: By the next business day