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Uptime.
Updated 25h ago

Cloudflare vs Fastly SLA

Promised uptime per service, credits, support and what the status pages showed, side by side.
Change vendors (up to four; 2 picked)

Promise vs reality

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Best SLA by category

CategoryCloudflareFastly
Edge and CDN100%Cloudflare Business plan (CDN / application services)100%Fastly Network Services (CDN / edge delivery)
Messaging99.9%Cloudflare QueuesNot on file
Storage99.9%Cloudflare R2Not on file
Compute99.99%Cloudflare WorkersNot on file

Support: fastest first response

  • Cloudflare Enterprise Premium success1 hP1 Urgent: < 1 hour · P2 High: < 2 hours · P3 Normal: < 24 hours · P4 Low: < 24 hours
  • Cloudflare Enterprise Standard success2 hP1 Urgent: < 2 hours · P2 High: < 4 hours · P3 Normal: < 48 hours · P4 Low: < 48 hours
  • Cloudflare Enterprise with Technical Account Management (TAM) Service30 minP1: within 30 minutes
  • Cloudflare Business / Pro (self-serve)n/aNo published response targets.
  • Cloudflare Free / Pay-as-you-gon/aNo published response targets.
  • Fastly Enterprise Support15 minSeverity 1: within 15 minutes (24/7/365) · Severity 2: within 2 hours · Other: by the next business day
  • Fastly Gold Support2 hSeverity 1: within 2 hours · Severity 2: within same day · Other: by the next business day
  • Fastly Standard Supportn/aAll: By the next business day

Popular comparisons

Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.

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