Google Maps Platform (Core Services) SLA
Google · Platforms · promises up to 99.9% · SLA of Jan 27, 2025 · checked 38h ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
TierUptimeCredit of the monthly bill
- Core Services (Service Level Objective)Google Maps Platform Core Services listed at cloud.google.com/maps-platform/terms/maps-services99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 50%
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Terms, exclusions and sources
- Measured
- Calendar month per Project; Monthly Uptime Percentage = Valid Requests minus Failed Requests (HTTP 5XX or internal server error, measured server side) over Valid Requests
- Credit cap
- 50% of the amount due for the Covered Service that did not meet the SLO for the month
- Claim window
- Within 30 days from the time Customer becomes eligible to receive a Financial Credit
- How to claim
- Notify Google technical support with date and time details, for each Covered Service
- Not covered
- Pre-GA Offerings; Features or Services excluded in the Documentation; Factors outside Google's reasonable control; Actions or inactions of Customer or third parties, or their software or hardware; Abuse or behavior that violates the Agreement; Quotas applied by the system or listed in the Admin Console; Use inconsistent with the Documentation (invalid requests, unauthorized use)
- Status history
- No public status history
Google will use reasonable commercial efforts to provide to Customer a Monthly Uptime Percentage of at least 99.9% for each Covered Service (the "Service Level Objective" or "SLO").
Credits are applied to future monthly bills within 60 days of the request. Previous versions listed on the page: June 22, 2022, June 18, 2018, May 1, 2018.